Terms of Service

1. Who we are

Vorantx (“we,” “us”) is an information-technology practice based in Cambridge, Massachusetts. Contact: [email protected].

2. Website use

The site is provided for information about our services. You may not scrape, attack, overload, or misrepresent your identity on the site. Content is owned by Vorantx or its licensors. You may not copy the site design, copy, or assets for commercial use without written permission.

3. Inquiries and the contact form

Submitting the contact form or emailing us is a request to talk, not an engagement. We may keep the information you send (name, email, company, message) in order to reply and, if we work together, to perform the work. We do not sell this information. Do not send passwords, full production secrets, or regulated data (PHI, cardholder data, government IDs) through the form.

4. Professional services

Consulting, migration, security, device-management, automation, and related work are provided only under a written quote, statement of work, or email confirmation that states scope, fees, and timeline. Until that exists, we have no obligation to perform work or reserve time.

• You are responsible for providing accurate environment information, timely access, and a named decision-maker.
• You remain the owner of your tenants, data, and licenses. We act as your authorized technical agent for the scoped work.
• Microsoft, Google, Apple, and other vendors’ terms still apply to your subscriptions. We are not those vendors.
• Production changes are performed in agreed windows. Rollback is a deliverable when the SOW says so; it is not unlimited insurance against your later changes.

5. Fees and payment

Fees are as stated in the quote or SOW. Unless otherwise written, invoices are due within 15 days. Late amounts may accrue 1.5% per month (or the maximum allowed by law). We may pause work if invoices are overdue. You are responsible for third-party costs (Microsoft licenses, Apple Business Manager, domains, cloud usage) unless the SOW says we are buying them on your behalf.

6. Confidentiality

Each party will keep the other’s non-public business, technical, and customer information confidential and use it only to perform or receive the services. This does not cover information that is public, independently developed, or required to be disclosed by law. We may name you as a client only with your permission.

7. Intellectual property

You own your data, tenants, and pre-existing materials. Upon full payment, you receive a non-exclusive license to use deliverables we create for you (scripts, documentation, configurations) inside your organization. We retain the right to reuse general know-how, patterns, and non-secret tooling in other work. Third-party software remains under its own licenses.

8. Warranties and disclaimer

We perform services in a professional and workmanlike manner consistent with ordinary practice for Microsoft 365, identity, and device-management consulting. Except as a signed SOW expressly states, the site and the services are provided “as is.” We do not warrant that migrations will be uninterrupted, that security controls will stop every attack, or that Microsoft will not change product behavior after delivery.

9. Limitation of liability

To the maximum extent permitted by law, Vorantx is not liable for indirect, incidental, special, consequential, or lost-profit damages, or for loss of data, business, or goodwill. Our total liability for a given engagement is limited to the fees you paid us for that engagement in the three months before the claim. This cap does not apply to liability that the law does not allow to be limited (for example, certain bodily-injury claims).

10. Indemnity

You will defend and indemnify Vorantx against claims arising from your data, your users, your misuse of the services, or your violation of a vendor’s terms, except to the extent caused by our willful misconduct.

11. Term and termination

Either party may stop an engagement as the SOW allows. If none is stated, either party may terminate for convenience with 7 days’ written notice, and you pay for work performed through the effective date. We may terminate immediately if you do not pay, if required access is withheld, or if continuing would violate law or a vendor agreement.

12. Privacy snapshot

We collect what you type into the contact form, standard web logs (IP address, user agent, pages viewed), and information you later give us to do the work. We use processors that help us operate the site and email (for example, our hosting and mail providers). We keep inquiry records as long as needed to respond and for ordinary business records, then delete or archive them. To ask what we hold or to request deletion of an unused inquiry, email [email protected].

13. Governing law

These terms are governed by the laws of the Commonwealth of Massachusetts, without regard to conflict-of-law rules. Exclusive venue is the state or federal courts located in Massachusetts, unless a signed SOW says otherwise.

14. Changes

We may update this page. The “Last updated” date will change. Continued use of the site after an update means you accept the revised terms. Signed SOWs are not changed by a website edit.